Mail Clerk Job Description Template

Mail clerk delivering packages to an employee, is signing for it on a tablet.

Most mail clerks work in large office buildings with multiple businesses residing under one roof, or in large companies with a large number of employees, multiple departments, and sizable daily mail deliveries. They can also be found on college campuses, in government agencies, and large nonprofit organizations. In addition to sorting and directing mail to the correct person, department, or business, mail clerks help employees ship documents and packages.

A mail clerk should not be confused with a U.S. Postal Service worker who works in sorting or customer service. These jobs require candidates to pass a written exam and meet other federal job requirements. In addition, starting and median salaries for U.S. Postal Service workers in these categories tend to earn significantly higher salaries than mail clerks who work for businesses, educational institutions and nonprofits, or within other local or regional government agencies.

Due to increasingly proficient automatic sorting systems and other office technology, this is a job category that is on the decline. Mail clerks tend to work for employers for a short duration, and you may have some difficulty finding a candidate with the diligence and professionalism you are seeking. A well-crafted mail clerk job description can help. For more ideas about what to include in your job post, browse Monster’s mail clerk job listings.

Mail clerk delivering packages to an employee, is signing for it on a tablet.

Mail Clerk

[Intro Paragraph] Begin your mail clerk job description with a concise paragraph or list of bulleted items designed to sell your company, institution, or workplace to applicants. Emphasize your organization’s investments in employee development or its dedication to work-life balance. You might also mention how many employees or clients you have or the scope of your business. This is also the place to mention fun perks, such as a top-rated, free or reduced rate employee cafeteria, coffee bar, or on-site fitness center.

Mail Clerk Job Responsibilities:

  • Retrieves and sorts mail, including packages, by department and category.
  • Delivers mail to correct department or recipient.
  • Forwards misdirected mail.
  • Prepares documents and other items for shipping.
  • Weighs mail and calculates correct postage.
  • Uses mail sorting and postage meter machines.
  • Fills out mailing labels, including researching proper country codes for international mail and regional zip codes for domestic mail.
  • Arranges pickup from postal service and other delivery vendors.
  • Records arrival of mail.
  • Tracks packages and records arrival of mail.
  • Maintains records of mail volume, package weights, and shipping costs.
  • Maintains inventory of mailroom supplies.
  • Operates office equipment.
  • Disposes of junk mail.

[Work Hours & Benefits] In this section of your mail clerk job description you’ll want to sell the position to potential applicants in a similar way as your first paragraph marketed your workplace to candidates. To ensure that the salary range you mention in your job post is in line with similar salaries in your region, you can use a salary tool that allows you to input job title and location. You can also mention benefits, including healthcare, skills training, tuition reimbursement, or paid time off.

Mail Clerk Qualifications/Skills:

  • Organizational skills
  • Attention to detail
  • Integrity, discretion, and respect for confidentiality and privacy
  • Clear handwriting
  • Ability to read and understand a wide range of materials
  • Typing, computing, and data entry skills
  • Good communication, interpersonal, and customer service skills
  • Ability to prioritize and work under pressure

Education, Experience, & Licensing Requirements:

  • High school graduate or equivalent
  • Experience working in an office setting
  • Previous mailroom or clerical experience a plus

[Call to Action] Your mail clerk job description should finish strong with a call to action that urges applicants to fill out an online application or apply in-person.

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