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Recruiting and Hiring Advice
 

Job Descriptions

This customer service supervisor sample job description can assist in your creating a job application that will attract job candidates who are qualified for the job. Feel free to revise this job description to meet your specific job duties and job requirements.

Description: Customer Service Supervisor

Customer Service Supervisor Job Purpose:
Maintains and enhances customer services by organizing and evaluating service and delivery systems and procedures; supervising staff.

Customer Service Supervisor Job Duties:

  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills/Qualifications: Emphasizing Excellence, Presentation Skills, Decision Making, Coaching, Supervision, Quality Management, Product Management, Market Knowledge, Delegation, Foster Teamwork, Giving Feedback

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