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Customer Service Clerk Job Description

This customer service clerk sample job description can assist in your creating a job application that will attract job candidates who are qualified for the job. Feel free to revise this job description to meet your specific job duties and job requirements.

Description: Customer Service Clerk

Customer Service Clerk Job Purpose: Serves customers by providing information; responding to requests; resolving problems; collecting revenue.

Customer Service Clerk Job Duties:

  • Provides information to customers by verifying understanding of request; answering questions; offering assistance.
  • Initiates service by recording requests; forwarding to dispatching.
  • Collects revenue by receiving and recording payments.
  • Resolves billing problems by identifying the problem; explaining procedures; forwarding required adjustments.
  • Improves quality results by evaluating processes; recommending changes.
  • Updates job knowledge by participating in educational opportunities.
  • Accomplishes customer service and organization mission by completing related results as needed.

Skills/Qualifications: Informing Others, Verbal Communication, Resolving Conflict, Listening, Multi-tasking, Customer Service, General Math Skills, Promoting Process Improvement, Problem Solving, Thoroughness, Quality Focus

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