Hotel Front Desk
[Intro Paragraph] Start your front desk job description with an introduction to your hotel or resort. You’ll want to stress the positive qualities of your company and why a job seeker would want to work for you. Take this chance to make your position stand out from other competing job listings, by painting a picture that makes it easy for potential candidates to imagine working for you.
Hotel Front Desk Job Responsibilities:
- Welcome guests in a warm and friendly manner.
- Ascertains their lodging, purchasing needs.
- Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary.
- Knows all essential aspects of our resort or hotel operations.
- Registers guests and manages the rooming chart.
- Collects payments by accepting cash, check, or charge payments from customers; and makes change for cash customers.
- Verifies credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization systems.
- Balances cash drawer by counting cash at beginning and end of work shift.
- Monitors lobby and check-in activity to determine room flow.
- Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
- Provides pre-arrival support for guests arriving on packages.
- Facilitates correspondence with guests.
- Acts as the site liaison for the services and sales center.
- Works collaboratively with any resort associates and resources.
[Work Hours & Benefits] Make sure to include information about your working hours and benefits in this location. You can create interest and encourage job seekers to keep reading by describing the expected working conditions or requirements such as flexible schedules, weekend work, and overtime opportunities. Also, be sure to highlight any special benefits that you offer such as uniforms provided, food and beverages provided during shifts, and employee discounts.
Hotel Qualifications / Skills:
- Verbal Communication
- Customer Service
- Resolving Conflict
- Energy Level
Education, Experience, and Licensing Requirements:
- High school diploma
- Prior resort or hotel experience preferred
- Familiarity with telephone, office, and point-of-sale software a plus
[Call to Action] Job ads that conclude with a compelling call to action tend to get the most responses. Let job seekers know exactly how you’d like them to apply, whether by emailing a resume, applying in person, or clicking on the “apply” button at the top of the job listing.
Put together the perfect job description? Now put it to work.
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