Customer Service Supervisor Job Description Template

Customer Service Supervisor

[Intro Paragraph] Start your job description with a short introduction to the role and your company. Show why it’s a great company by mentioning the value proposition and featuring some five-star user reviews and press mentions. Show why it’s a great place to work by describing the company culture, values, mission, and commitment to career advancement. You may also want to share any impressive awards your company has won.

Customer Service Supervisor Job Responsibilities: Use this section of your customer service supervisor job description to share a list of the responsibilities the person would manage. Include a comprehensive list so potential candidates can determine whether they’re interested in the day-to-day work and have the necessary skillset. Here are some examples of tasks you may want to include:

• Manages and trains customer service managers.
• Hires and onboards new customer service managers.
• Creates customer service processes and procedures.
• Evaluates phone, email, and chat conversations.
• Investigates customer service issues as needed.
• Conducts customer surveys and focus groups.
• Completes customer service analytics reports.
• Makes data-driven recommendations.
• Uses popular customer service software.
• Monitors daily customer service team output.

[Work Hours and Benefits]: Customer service supervisors typically work full-time because they manage the customer service team. If the customer service supervisor would need to work non-traditional hours and weekends, mention it here. Next, feature your competitive benefits package. It’s also helpful to highlight any other financial perks your company offers like performance bonuses, equity compensation, professional development stipends, and company discounts.

Customer Service Supervisor Qualifications and Skills: Use these sections of your customer service supervisor job description to share the necessary and preferred skills and experiences that will make a candidate stand out. For example, you may want to include:

• Builds and improves processes and procedures.
• Remains calm in escalated customer interactions.
• Manages a team and has strong interpersonal skills.
• Demonstrates strong problem-solving and analytical skills.
• Communicates effectively with customers and colleagues.

Education and Experience Requirements:

• A high school diploma or equivalent is required.
• At least [number] years of customer service experience is required.
• At least [number] years of management experience is preferred.

[Call to Action] Invite interested candidates to apply and include instructions for applying from the job board or your company website. It’s helpful to share the ideal timeline for hiring a customer service supervisor and the next steps in the hiring process.