Customer Service Associate Job Description Template

Customer Service Associate Job Description

Intro Paragraph: The first few sentences of your job description should be a quick overview of your open position and who would make a good fit. This helps candidates get a snapshot of the position and requirements.

For example, you could write something like:

At [company name], we’re looking for a customer service associate to answer customer inquiries and ensure all matters and complaints are handled carefully. Good-fit candidates have impeccable communication and leadership skills and are empathetic and professional. If you have experience assisting customers in a similar industry and want to be part of a company and team that are making strides in the [specific] industry, we’d love to hear from you.

About Our Workplace: Next, introduce your business to prospective associates. This is your opportunity to set your company apart from competing companies and sell yourself to job seekers by highlighting your unique company culture and working environment.

This section can also be used to attract Gen Z and Millennial employees, who enjoy working for companies that align with their values and interests. Here’s a jumping-off point to create yours:

Employees at [company name] are proud to be part of a team that values integrity, inclusion, and teamwork, and it’s our mission to ensure all customers and employees have a positive and memorable experience with our brand. With a company culture that is based on the foundations of collaboration and respect, you can expect to join a team that is dedicated to growth and connection. If you want to join a team that feels like a community and enjoys their work, [company name] is the place for you.

Customer Service Associate Job Responsibilities: Next in your customer service associate job description, list the job responsibilities. Edit these general customer service associate responsibilities to get started:

• Maintain strong customer relationships by responding professionally and appropriately to inquiries.
• Manage the customer service process from start to finish, including asking customers about their issues, troubleshooting solutions, assembling and forwarding information, and verifying the customer’s understanding of that information.
• Document all customer calls, inquiries, and actions, and follow up with customers after a solution has been presented.
• Escalate customers inquiries to the appropriate department when needed.
• Research and stay up to date with company products, services, and processes.
• Keep track of customer service accounts and relevant data.
• Recommend process improvements and identify new product and service opportunities based on customer needs.

Work Hours and Benefits: This is where you should highlight any working hours and benefits specific to your company. For example, mention if they will need to be onsite Monday through Friday from 9 a.m. to 5 p.m. or if you offer flexible scheduling. Also, note if they will occasionally need to be available after hours or need to travel.

Next, include office perks or benefits unique to your business, such as paid time off, paid parental leave, commuting credits, and childcare reimbursements. Also, be sure to check salary range transparency laws in your state, since you might be required to include the salary range.

Customer Service Associate Qualifications and Skills: On your customer service associate job description, list which qualifications you will be looking for in good-fit candidates. Edit this list to meet your needs:

• Strong written and verbal communication and customer service skills.
• Ability to handle a variety of customer needs and provide solutions accordingly.
• Comfortable multitasking and learning different customer service management applications.
• Active listening skills and the ability to remain patient and calm under pressure.
• Strong attention to detail and time management.
• Ability to work independently and collaboratively.

Education and Requirements:

• High school diploma, GED, or equivalent.
• College degree is preferred.
• 3 years’ experience assisting customers in a similar role.

Call to Action: Here is where you include a compelling call to action so interested candidates know exactly how to apply. This clear direction helps direct applicants to “apply now” or “learn more.”