Call Center Agent Job Description Template

Call center agent working with a customer.

Call center agents regularly work with people who are trying to reach others, experiencing problems with purchased items, or otherwise need help quickly. You need someone who’s pleasant and cool under pressure. Start your search by writing a call center agent job description.

This job description template can help you create a job application that will attract candidates who are qualified for the job. Find more ideas for crafting your description by browsing Monster’s call center job listings.

Call center agent working with a customer.

Call Center Agent

[Intro paragraph] Take the next 2-3 sentences to introduce your business to prospective call center agents, highlighting your unique company culture and working environment. This is your opportunity to set your company apart from competing job listings and sell yourself to job seekers before you get into the call center duties and responsibilities.

Call Center Agent Job Responsibilities:

  • Obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Determines eligibility by comparing client information to requirements.
  • Establishes policies by entering client information; confirming pricing.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Accomplishes sales and organization mission by completing related results as needed.

[Work Hours & Benefits] Here is where you can include working hours and benefits, another chance to sell potential applicants on things like overtime or seasonal availability. Don’t forget to highlight benefits that set your business apart, like paid vacation time or family leave, commuting credits, or childcare reimbursements.

Call Center Agent Skills / Qualifications:

  • Verbal communication
  • Phone skills
  • Listening
  • Data entry skills
  • People skills
  • Informing
  • Customer focus
  • Customer service
  • Attention to detail
  • Professionalism
  • Multi-tasking

Education, Experience, and Licensing Requirements:

  • University/college degree is an asset.
  • Previous customer service experience, especially in particular industry, preferred.

[Call to Action] Now that job hunters are familiar with your company and the job requirements, you need a compelling call to action so prospective call center agents know exactly how to apply. Let them know how and where to submit an application or resume, or who to contact at your company to apply.

Find Courteous, Helpful Call Center Agents Today

The right person will help your company solve problems and maintain loyal customers, so once you’ve written a solid call center agent job description it’s time to put it to work. Find the right fit today with a free job posting on Monster.