Concierge Job Description Template

A concierge at a hotel.

From high-end travel to exclusive residential communities to amenity-intensive retirement options, the demand for concierge services is on the rise. As a result, the need for highly trained hospitality professionals who know how to anticipate and fulfill luxury clients’ every need is expected to grow as well. In particular, the demand for candidates with the competencies to fill this pivotal role is expected to increase by about 11 percent over the next decade, much faster than overall job growth.

The first step in attracting the ideal candidate is to construct a concierge job description that is tailored to the environment where these highly customer service-focused professionals can be found, such as:

  • Assisting hotel, resort, and spa guests.
  • Serving the needs of upscale apartment dwellers.
  • Supporting the needs of residents of exclusive senior communities.
  • Coordinating services for full-service office building tenants.

Whatever the setting, the ideal concierge knows how to listen to their clients, research options, solve problems, and coordinate exceptional, even lavish experiences. For more ideas on what you might want to include in your job post, take a look at Monster’s concierge job listings for inspiration.

A concierge at a hotel.


[Intro Paragraph] Use the introductory paragraph of your concierge job description to describe your company and working environment to the applicant. Emphasize what makes your workplace and clientele unique to attract applicants who will be a good fit. Treat these two or three sentences as a recruiting pitch, highlighting what sets your company apart from the competition.

Concierge Job Responsibilities: In this section of your concierge job description, you’ll share the day-to-day responsibilities of the position, starting with the most central aspects, so candidates will know what to expect and can decide if they have the experience and background required for the role. For example, you might be looking for a concierge is responsible for:

  • Greeting new guests or residents and acquainting them with the facility’s amenities
  • Anticipating guests’ needs and solving their problems
  • Researching dining and entertainment recommendations and making reservations
  • Providing directions and information about local points of interest
  • Hiring and supervising staff, including scheduling
  • Ensuring rooms and common areas meet guest standards

[Work Hours & Benefits] Next, you’ll want to include details about the position’s work hours, compensation, and any perks that set you apart, such as discounted stays at your properties or performance-contingent bonuses. You can use a salary tool that allows you to input the job title and geographic area to learn the average salary for a concierge in your community or region. This is also the perfect place to mention on-the-job training and opportunities for advancement.

Concierge Qualifications/Skills: In this section of your concierge job description, use a bulleted list to specify the qualifications you are seeking in an ideal candidate. If the list gets long, consider breaking it into two separate lists labeled “Required” and “Preferred.” Whether you use one list or two, begin with the most important skills you are seeking first, as illustrated below:

  • Efficient multitasking and organizational skills
  • Strong interpersonal communication skills
  • Attention to detail
  • Discretion
  • Customer service skills
  • Research skills
  • Problem-solving skills
  • Vendor relations skills

Education, Experience, and Licensing Requirements:

  • High school diploma is required
  • Associate’s or bachelor’s degree in hotel management is a plus
  • Prior experience in the hospitality, catering, or event planning industry is a plus

[Call to Action] End your concierge job description with a “call to action” that encourages candidates to apply for the position and explains how to do so. For example, you might direct prospective candidates to apply online via a link in the job posting or send a resume and cover letter to your HR department.

Make the Most of Your Concierge Job Description With a Job Post

Now that you’ve crafted a thorough job description for a concierge, see how a job listing from Monster can assist you in finding qualified hospitality professional with the skills and experience needed to optimize your clients’ experiences.