Travel Agent Job Description Template

A travel agent showing her clients two plane tickets.

Given how much travel-related research consumers are able to do online, an astute travel agent needs to be a few steps ahead and develop a unique understanding of the industry and how they can provide value for travelers. If your agency is looking to staff up, you will want to write a compelling and targeted job description that encourages the best agents to apply.

This travel agent job description sample can help you create an effective job posting to find well-qualified candidates. You can adjust the details to include the specific job duties and requirements you need for the position. Additionally, feel free to browse our existing travel agent job listings to get more ideas for what you could include.

A travel agent showing her clients two plane tickets.

Travel Agent

[Intro Paragraph] The introductory paragraph is a good place to describe your travel agency and working environment. Using two or three sentences, treat this paragraph like an elevator pitch, explaining what sets you apart from the competition.

Travel Agent Job Responsibilities:

  • Meets with clients to determine travel needs, budgets and preferences.
  • Sells and coordinates transportation, accommodations, insurance, tours and activities.
  • Advises clients regarding destinations, cultures, customs, weather and activities.
  • Collects payments, books travel arrangements and pays applicable fees.
  • Handles travel issues, conflicts, complaints, cancelations and refunds.
  • Builds and maintains relationships with travel and tour vendors.
  • Attends travel seminars and conferences.
  • Conducts research on destinations and industry trends.
  • Maintains accurate records of bookings, payments, transactions, phone calls and meetings.
  • Contributes to agency efforts by accomplishing related tasks as needed.

[Work Hours & Benefits] Prospective travel agents will also want to know about your company’s working hours and benefits. Let them know what your typical work hours are and if you offer flexible scheduling options. Travel agents know they’ll be busy ahead of popular travel seasons. It’s also good to list particularly appealing benefits like remote work opportunities, paid parental leave and travel opportunities.

Travel Agent Qualifications/Skills:

  • Strong sales and interpersonal skills
  • Excellent verbal and written communications skills
  • Ability to negotiate effectively
  • Excellent knowledge of computer reservation computer programs
  • Strong problem-solving skills
  • Detail oriented and highly organized
  • Strong ability to manage time and prioritize tasks
  • Working knowledge of domestic and international travel trends
  • Ability to speak languages in addition to English preferred

Education, Experience, and Licensing Requirements:

  • Bachelor’s degree in tourism, travel, hospitality, business or related field
  • Up to date on applicable state licensing or registration requirements
  • Experience working as a travel agent

[Call to Action] An effective travel agent job description also includes a call to action where you encourage candidates to apply and explain the steps to do so. For example, you could have them email their application and other documents to your HR department, or instruct them to click the “apply” button at the top of the job posting.

Find (and Hire) World Class Talent Today

It’s harder than ever to stand apart from the crowd and offer truly unique advantages for travelers, which is why you’ll need to ensure your travel agent job description captures the attention of top talent. Once you’re ready, post your job for free on Monster’s popular job board.