1. Home
  2. Recruiting & Hiring Advice
  3. Job Descriptions
  4. Customer Service Representative Job Description Sample

Customer Service Representative Job Description Sample

Customer Service Representative Job Description Sample

This customer service representative sample job description can assist in your creating a job application that will attract job candidates who are qualified for the job. Feel free to revise this job description to meet your specific job duties and job requirements. 

Customer Service Representative Job Responsibilities:

Serves customers by providing product and service information; resolving product and service problems.

Customer Service Representative Job Duties:

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.

Customer Service Representative Skills and Qualifications:

Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking

Get Help Hiring your next Customer Service Representative

A bad experience with customer service can jeopardize your company’s bottom line. So how can you be sure to find the right hire? We can help. Sign up for exclusive Monster Hiring advice  and we’ll send you helpful hiring tips delivered right to your inbox. We’ll even throw in a special job posting offer to get you moving in the right direction. Let’s start hiring!