Customer Service Associate Job Description Sample

Customer Service Associate

[Intro paragraph] You’ll get the most responses to your job posting by using the first 2-3 sentences to introduce your business to prospective customer service associates. This is your opportunity to set your company apart from competing job listings and sell yourself to job seekers by highlighting your unique company culture and working environment, and what you bring to the table for new employees.

Customer Service Associate Job Responsibilities:

Maintains customer relationship by responding to inquiries; documenting actions.
Prepares for customer inquiries by studying products, services, and customer service processes.
Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer.
Records customer inquiries by documenting inquiry and response in customers’ accounts.
Improves quality service by recommending improved processes; identifying new product and service applications.
Updates job knowledge by participating in educational opportunities.
Accomplishes customer service and organization mission by completing related results as needed.

[Work Hours & Benefits] This is where you should highlight any working hours and benefits specific to your company. This is another chance to sell potential applicants on things like overtime or seasonal availability. You should also list any office perks or benefits unique to your business, like paid vacation time or family leave, commuting credits, and childcare reimbursements.

Customer Service Associate Qualifications / Skills:

Product knowledge
Informing others
Data entry skills
Organization
Analyzing information
Verbal communication
Reporting skills
Managing processes
Customer focus
General consulting skills
Multi-tasking

Education, Experience, and Licensing Requirements:

University/college degree is an asset
Familiarity with office software and phone systems a plus
Previous experience, especially in particular industry, preferred

[Call to Action] Job hunters now know who you are and what’s expected of them! So, here is where you need a compelling call to action so interested candidates know exactly how to apply. Let them know where to apply or who to contact at your company to submit an application, resume, and supporting documents.