Telemarketer Job Description Template

A telemarketer and her colleague having a brief conversation between client calls.

A talented telemarketer will have the necessary customer service, marketing, and communication skills to confidently sell your products or services. The most important step to finding the right person is to write an effective telemarketer job description.

There’s a high demand for telemarketers, so the best job descriptions will serve as an elevator pitch for your company and the position. You may want to look at other telemarketer job postings on Monster to see how you can stand out from your competition. After gathering intel, you can tailor this job description sample to attract a top-notch telemarketer who has the necessary skills to exceed their sales goals.

A telemarketer and her colleague having a brief conversation between client calls.


[Intro Paragraph] Start your job description with a short introduction to the telemarketer role and your company. Sell potential candidates on your company by highlighting its history, value proposition, and any awards your team has won. Encourage potential candidates to apply by discussing the company culture and team values. Telemarketing is often an entry-level role, so it may be helpful to showcase opportunities for career advancement. Mention any professional development initiatives your company offers like training, mentorship programs, and a fast-tracked career trajectory.

Telemarketer Job Responsibilities: Use this section of your telemarketer job description to list the responsibilities so potential candidates can determine whether they are interested in the role. For example, you could include:

  • Calls potential customers to sell [products or services.]
  • Shares the selling points for the [products or services.]
  • Answers questions about the [products or services.]
  • Recommends [products or services] based on their needs.
  • Completes orders and notifies the appropriate department.
  • Takes detailed call notes and records any feedback.
  • Keeps contact and financial information confidential.
  • Uses popular telemarketing software.
  • Meets or exceeds quarterly sales goals.

[Work Hours and Benefits]: This is where you’ll note if you’re hiring a full-time or part-time telemarketer and the expected number of hours per week. Mention whether the telemarketer would need to work nontraditional hours and weekends so they know what to expect. If your company has a shift schedule, note the various shift days and times. Show that their hours on the phone will pay off by sharing the benefits your company offers, such as paid time off, paid parental leave, and health insurance. It is also helpful to mention the hourly rate or salary range so candidates can determine whether it works for them.

Telemarketer Qualifications and Skills: Use these sections of your telemarketer job description to share the necessary and preferred qualifications. For example, you may choose to include:

  • Excels at customer service.
  • Demonstrates strong interpersonal skills.
  • Communicates effectively on the phone.
  • Uses phone etiquette best practices.
  • Learns about new [products or services] quickly.
  • Knows how to market each [product or service].
  • Works well independently and is good at time management.

Education and Experience Requirements:

  • A high school diploma or equivalent.
  • At least [number] years of work experience is preferred.

[Call to Action] Increase the likelihood that you’ll end up with a stack of resumes by ending your job description with a call to action. For example, you could invite interested candidates to apply and say you’re excited to review their resume and cover letter.

Make the Most of Your Telemarketer Job Description

With a well-written job description in hand, you’re on your way to hiring a talented telemarketer. Save time on your search by letting Monster help. We can connect you with qualified telemarketers and our resume screening technology will give you the ability to search for the skills you need. Start the process today with a job posting.

This template was written by Monster’s team of experts based on job description best practices.