Technical Support Specialist Job Description Template

Technical support specialist helping a colleague with a computer issue.

In our increasingly digital economy, tech support is an essential part of any enterprise. They’re the ones who keep the networks and systems connected, the software and hardware up to date, and their non-tech coworkers from bursting into tears of rage. You need to attract candidates with the right skills and temperament for these roles, so a lot is riding on your technical support specialist job description.

From chief information and technical officers to entry-level IT assistants, technically skilled workers are in high demand and expected to remain so for years to come. Whether you need to help customers navigate your ecommerce portal or troubleshoot technical obstacles, these frontline tech workers are highly valued and in short supply.

The job description below should help you craft a strong job post for a technical support specialist that you can use to attract qualified candidates. Taking a look at similar current listings can also give you valuable ideas about ways to write your own description.

Technical support specialist helping a colleague with a computer issue.

Technical Support Specialist

[Intro Paragraph] Begin your technical support specialist job description with a concise introductory paragraph or short bullet list that tells the prospective applicant a little bit about your company and the working environment. Are you a well-established tech firm with lots of room for advancement? Or are you an exciting and casual startup? Whatever makes your company stand out can help entice candidates who are a good fit to apply for your opening.

Technical Support Specialist Job Responsibilities

  • Installs, modifies, and makes minor repairs to computer hardware and software systems.
  • Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
  • Maintains system functionality by testing computer components.
  • Helps design and implement networks.
  • Consults with users to determine appropriate hardware and software needs and assists in placing orders.
  • Maximizes computer systems capabilities by studying technical applications and making recommendations.
  • Tests compatibility of new programs with existing ones.
  • Gathers data to identify and evaluate technical purchasing options.
  • Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.
  • Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.
  • Installs software and necessary applications for workflow.
  • Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.
  • Maintains system capability by testing computer components.
  • Carries out software, network, and database performance tuning.
  • Documents hardware and software updates.
  • Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.
  • Prepares reference material for users by drafting operation instructions

[Work Hours & Benefits] In this section you should try to sell the position in the way your first paragraph sold your workplace. Technical support specialists are in high demand, so make sure to mention the kinds of perks and benefits that are likely to appeal to them, such as remote work, flexible scheduling, tuition reimbursement, or upskilling opportunities. To ensure that the salary range you mention is in line with similar salaries for technical writers in your region, use a salary tool that allows you to input job title and location.

Technical Support Specialist Qualifications/Skills:

  • Excellent problem-solving and troubleshooting skills.
  • The ability to communicate technical information in an accessible manner to non-technical employees.
  • A process improvement mindset.
  • Software maintenance and testing capability.
  • Vendor relations.
  • Basic knowledge of networking principles and operating systems.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Customer-service focus.
  • Collaborative mindset.
  • Hands-on problem-solving ability.
  • Knowledge of script languages such as Python, JavaScript, Java, C#, etc.

Education, Experience, & Licensing Requirements:

  • Associate’s degree or above in computer science, information systems, or related field
  • Prior experience working on a Helpdesk, in IT, or similar technical function

[Call to Action] End your technical support specialist job description with a call to action (CTA) that encourages qualified candidates to upload or email a resume, fill out an online application, or contact you.

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