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Installation and Service Technician Job Description

This installation and service technician sample job description can assist in your creating a job application that will attract job candidates who are qualified for the job. Feel free to revise this job description to meet your specific job duties and job requirements.

Description: Installation and Service Technician

Installation and Service Technician Job Purpose: Serves customers by installing and servicing systems and products.

Installation and Service Technician Job Duties:

  • Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems.
  • Establishes service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.
  • Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
  • Keeps personal equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
  • Documents service and installation actions by completing forms, reports, logs, and records.
  • Maintains customer confidence by keeping service information confidential.
  • Updates job knowledge by participating in educational opportunities; reading professional publications.
  • Accomplishes operations and organization mission by completing related results as needed.

Skills/Qualifications: Electronics Troubleshooting, Analyzing Information , Judgment, Client Relationships, Equipment Maintenance, Reporting Skills, Confidentiality, Quality Focus, Results Driven, Supply Management, Informing Others

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