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Tech Qualifications Skills For Cloud-Based Systems

Tech Qualifications Skills For Cloud-Based Systems

By: Patricia Sigmon, author of Six Steps to Creating Profit: A Guide for Small and Mid-sized Service-Based Businesses (2011, Wiley).

Recruiting has evolved with the current recession. These days, every new hire must present a "return on investment" (ROI.) Employee productivity is paramount.

That means that an office filled with administrators, technical support resources and mid-level managers isn't likely part of a profitable bottom-line equation. An office filled with cost-efficient, profit-generating, expense-reducing personnel, however, is welcomed everywhere.

Today’s businesses are not looking to add more "overhead" when recruiting a new hire -- they're looking for improved employee productivity -- people who can help their organization run lean and mean. That means hiring people who have strong IT skills and IT talent, particularly cloud technology.

So, who are the people who can fill this increased demand for better employee performance? What qualifications should these cloud-thinking professionals have? What are the goals in various positions to meet these "new" requirements? And how do you find people who fit the goals and can hit the ground running?

In reality, the requirements for cloud-thinking workers crosses over into many job descriptions. Employers should look for job candidates who have technology training and experience, or for those who are willing and eager to learn and develop these skills. The lists below include the job requirements for cloud-savvy hires. 

Cloud-Thinking Accounting Professionals
Cloud-thinking accounting professionals have skills that go beyond the typical accountant job description requirements. Here's a list of qualifications tech-savvy companies should or already do require of new accounting personnel:

  • Online banking experience, including bank reconciliation, bill payment, electronic transfers, international banking, transfer fees, and recurring billing and recurring payment
  • Experience in ecommerce-based ordering, paying, and fund receipt, and online invoicing
  • Facility with online time and billing (labor tracking) reconciliation for service employees
  • Mastery of cloud-based full accounting systems
  • Experience with online payroll, 1099 sub-contractor and expense payments
  • Experience with online interactive human resource systems
  • Knowledge of direct electronic tax submission and payment
  • Experience with electronic management of investment and 401k contributions
  • Ability to do online sales orders, purchase orders, general ledger, accounts receivable, accounts payable, and fixed asset management
  • Remote access experience through a terminal server, as well as various internet connectivity resources
  • Experience with apps for banking and accounting alerts with PDAs

Cloud-Thinking Administrators
These are some of the tech skills every new (and existing) administration professional should know or commit to learning Management of customer relationships online for customers, salespersons, and vendors:

  • Knowledge of popular CRM systems such as salesperson.com and sugar.com
  • Inventory control using cloud-based inventory systems
  • Marketing management using online email lists merged with in-house list management
  • Cloud-based marketing systems for newsletter and mass emails, such as Zift and Constant Contact
  • Knowledge of various cloud-based advertising, such as Google Ads and others
  • Experience with website search engine optimization
  • Understanding of website tools such as Google Analytics
  • Experience with social networking in a business forum
  • Experience with blogs, online webinars, YouTube publications, and online postings
  • Knowledge of online recruiting techniques
  • Competence with ecommerce, online ordering, and online accounting functions
  • Competency with cloud-based email, Outlook, document sharing, and file transfers
  • Remote access experience through a terminal server, as well as various internet connectivity resources
  • Use of apps for administrative alerts with PDAs
  • Experience with cloud-based "management by exception" techniques

Cloud-Thinking Technical Support Professionals
Here are some of the qualifications that every IT professional should have these days:

  • Knowledge of competitive cloud-based accounting systems such as NetSuite, SAP ByDesign, and others
  • Experience with outsourced managed services, such as file server and PC monitoring systems
  • Experience with cloud-based data backup-and-retrieval systems
  • Experience with new developments in cloud-based Microsoft and Apple solutions
  • Experience managing email archiving, retrieval systems, folder management, and former employee file management
  • Experience with "return on investment" strategies for in-house versus outsourced employee, software, hardware, and process systems

Cloud-Thinking "C" Level Managers (CEO, CFO, CMO, CIO)
Even at the top levels of an organization, the C-suite should have their "head in the cloud." Here are qualities they should possess:

  • Experience with existing cloud-based vs. server-based Enterprise Resource Management systems 
  • Experience implementing new ERP solutions, cloud and/or noncloud-based
  • Experience managing off-site service solutions, such as backups, email, and technical support services
  • "Return on investment" strategies for replacement of existing systems and labor
  • Knowledge of social media systems, as well as search engine optimization techniques
  • Experience with internal friction and fear associated with new systems

In organizations of the future, every employee will have extensive knowledge and facility with cloud-based technology. If your knowledge of the cloud is limited to using Facebook or Twitter, you may find yourself left behind if you don't acquire cloud thinkers for your organization, or become one yourself, through targeted training and development.

Author Bio
Patricia Sigmon
is founder and president of LPS Consulting, a 30-year-old technology firm that specializes in creating technology solutions for small to midsize businesses, with profit generation and return on investment as the focus. Sigmon also provides profit-generation advice in her boutique, profit-centric firm, David Advisory Group. A successful entrepreneur, a sought-after speaker, and one of our leading experts in the field of profit management, she is author of Six Steps to Creating Profit: A Guide for Small and Mid-sized Service-Based Businesses (Wiley).