Customer Service Supervisor Job Description Sample
One of the keys to having a great brand reputation and repeat customers is stellar customer service. To do that, you need a customer service supervisor who can create departmental policies and procedures, use customer service analytics reports to make actionable recommendations, and lead a high-performing team.
If you don’t have someone at the helm of your customer service team, you likely want to hire the right person quickly. It can be beneficial to read customer service supervisor job postings on Monster to see how other companies are recruiting for the role.
When you’re ready to start typing, you can edit this customer service supervisor job description sample. Your carefully worded job description will help you attract candidates with the specific skills and experience you need.
Customer Service Supervisor
[Intro Paragraph] Start your job description with a short introduction to the role and your company. Show why it’s a great company by mentioning the value proposition and featuring some five-star user reviews and press mentions. Show why it’s a great place to work by describing the company culture, values, mission, and commitment to career advancement. You may also want to share any impressive awards your company has won.
Customer Service Supervisor Job Responsibilities: Use this section of your customer service supervisor job description to share a list of the responsibilities the person would manage. Include a comprehensive list so potential candidates can determine whether they’re interested in the day-to-day work and have the necessary skillset. Here are some examples of tasks you may want to include:
- Manages and trains customer service managers.
- Hires and onboards new customer service managers.
- Creates customer service processes and procedures.
- Evaluates phone, email, and chat conversations.
- Investigates customer service issues as needed.
- Conducts customer surveys and focus groups.
- Completes customer service analytics reports.
- Makes data-driven recommendations.
- Uses popular customer service software.
- Monitors daily customer service team output.
[Work Hours and Benefits]: Customer service supervisors typically work full-time because they manage the customer service team. If the customer service supervisor would need to work non-traditional hours and weekends, mention it here. Next, feature your competitive benefits package. It’s also helpful to highlight any other financial perks your company offers like performance bonuses, equity compensation, professional development stipends, and company discounts.
Customer Service Supervisor Qualifications and Skills: Use these sections of your customer service supervisor job description to share the necessary and preferred skills and experiences that will make a candidate stand out. For example, you may want to include:
- Builds and improves processes and procedures.
- Remains calm in escalated customer interactions.
- Manages a team and has strong interpersonal skills.
- Demonstrates strong problem-solving and analytical skills.
- Communicates effectively with customers and colleagues.
Education and Experience Requirements:
- A high school diploma or equivalent is required.
- At least [number] years of customer service experience is required.
- At least [number] years of management experience is preferred.
[Call to Action] Invite interested candidates to apply and include instructions for applying from the job board or your company website. It’s helpful to share the ideal timeline for hiring a customer service supervisor and the next steps in the hiring process.
Make the Most of Your Customer Service Supervisor Job Description
Post your job description on Monster to reach qualified customer service supervisors and get access to our public resume database. Instead of reading every resume and cover letter, you can use our advanced search tools to quickly identify candidates with the skills to lead your customer service team.