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Sample Interview Questions: Customer Service Representative

Sample Interview Questions: Customer Service Representative

The sample interview questions below will assist with your interview preparation when interviewing candidates for a customer service representative job description.  

  • Tell me about your previous work experience in customer service. 
  • Why would you be a good fit for our company as a customer service rep?
  • What do you know about this company’s products and services?
  • What makes you a great candidate for this customer service rep job in particular?
  • What are your strengths and weaknesses when interacting with customers? 
  • What do you enjoy about working in customer service? 
  • What have you done to be a better customer service representative?  
  • What have you done at your present/last company to increase revenues, reduce costs, or save time? 
  • Tell me about a time that you helped resolve a particularly difficult customer issue. 
  • Talk about a time when you were unable to help the customer with their problem – what was the issue and how did you handle the situation? 
  • What type of customer service systems have you used? What is your level of familiarity with them?  
  • Do you consider yourself a team player?
  • What type of team structure have you worked within in the past?
  • What type of team structure suits you best?
  • What have you done recently to improve your skills as customer service rep?
  • What type of schedule are you looking to work? 
  • Would you be available to work additional shifts

Knowing the best interview questions to ask is a key element to finding top talent -- it's also essential to a successful recruitment process.

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