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Small Business

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Small Business

Cultivate small business success as entrepreneur or small business owner.

Summer Hiring

Plan Now For 2014 Summer Hiring

If your small business is positioned for growth this year, now’s the time to plan your 2014 summer hiring.

Customer Satisfaction

How to Train your Staff to Deliver Great Customer Service

Great customer service builds a strong customer bond. It starts with how your company answers the phone.

Customer Feedback

Solicit Honest Feedback and Improve Customer Satisfaction

J.D. Power offers his insights on how to cultivate the voice the customer and solicit their honest feedback.

Avoid the Pitfalls of Employee Recognition Programs

Employee recognition programs often backfire. Author Joseph Grenny suggests taking a different approach to incentives.

Read Avoid the Pitfalls of Employee Recognition Programs »

Monster Video: Recruiting Great Salespeople

When recruiting top sales performers, you may not want to hire an extroverted personality, says sales expert Lisa McLeod.

Read Monster Video: Recruiting Great Salespeople »

Grow your Business by Being More Generous

Author Bob Rosen shows how generosity enhances physical and emotional well-being, as well as our work.

Read Grow your Business by Being More Generous »

Ignite Brand Loyalty and Win the Love of Customers

What generates brand loyalty? Author Brian Sheehan says that it starts by showing customers your commitment and passion.

Read Ignite Brand Loyalty and Win the Love of Customers »

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