Questions To Extract Candidate Skills And Capabilities
By: Paul Falcone
The success of your small business recruiting strategy depends on many factors, but one is key: your ability to accurately assess the candidate’s awareness of their accomplishments and achievements during the interview process.
Given the volume of applicants chasing the few job openings that exist out there as the economy strives to find its new footing, it’s critical that small business owners learn to differentiate between those who clearly stand out among their peers versus those who just get by or otherwise “struggle to the minimums.”
Power interviewing thus takes on a new meaning for those business owners with little time to prepare and conduct an interview and few resources such as formal testing, background checks and drug screens to aid their hiring decision.
Interview Questions that Focus on Achievement
We all know that the right hire can drive excitement and productivity among team members, just as easily as a hiring mistake can quickly undo much of the employee productivity that you’ve developed over the years, so the stakes in this game are high.
Focusing on achievements and accomplishments comes in a number of forms, but particular interview questions get to the bottom line more efficiently than others.
Terry Comp, principal of LTC Performance Strategies, a boutique performance consulting firm in Valencia, California, recommends doing away with the traditional “Tell me about yourself” interview question and asking instead, “Walk me through your career progression, leading me up to what you do now in your current role at XYZ Company.”
The logic? Focus on progression through the ranks and the assumption of greater responsibilities. “People who promote and build their careers think beyond their basic job duties and fit the generalist role that every small company needs. They also often have a greater ‘achievement awareness’ that translates into higher productivity, creativity, and employee engagement,” according to Comp.
An introductory interview question to ask such as, “What makes you stand out among your peers?” is an excellent litmus test in probing for an individual’s level of self-esteem and awareness of accomplishments.
If the job candidate stumbles in coming up with an answer, you could gently lead them to a similar interview question, “Why would your former bosses say you’re special? What do you think they would remember most about you?” Anyone could answer the question, but not everyone could answer it in a sincere and open way. Be sure and watch interview body language and eye contact while a candidate responds.
And don’t forget the traditional queries, “Tell me about your greatest strength and greatest weakness: Approach this as objectively as you can in terms of what your most respected critic might say about you.”
Yes, this combo might seem a bit worn because it’s been used for so long but, according to Comp, “I’m still surprised at the answers I get to these very simple questions in terms of shedding light on the individual’s personality, work ethic and common sense, especially among earlier career candidates.”
Quantifying Candidate Skills
Depending on the type of hire you’re making, you could easily step up this strength/weakness question by asking, “What have you done at your present/last company to increase revenues, reduce costs, or save time?” This query will give you insights into how well candidates can quantify their achievements. And don’t forget that junior staffers should still be able to answer that question in terms of saving time.
Sonny Falcone, founding partner of Falcone’s Cookie Land bakery in Brooklyn, New York, feels that when it comes to hiring bakers and truck drivers, qualifications are what count most. In an industry known for high employee turnover (bakers tend to move around often), “it’s best to turn lemons into lemonade by capitalizing on new hires’ experiences at other bakeries.” Falcone learns tricks and shortcuts from new hires that show him how to do things better and work more effectively. “We’re all for it,” he says.
So how does a baker actually interview a job candidate? Via live action! Falcone likes to invite finalist candidates to work on his team for one or two days to get a feel for their style, work ethic and baking capabilities before making a job offer. "What our people will find out in that time is ‘What do you know about us and why would you want to work here?’” According to Falcone, “There’s not necessarily a right or wrong answer. But we want to get a feel for candidates’ commitment levels and about how serious they take their work.”
The Results-Driven Candidate
If there’s one quality that many small business owners wish they could find, it’s employee motivation.
After all, smarts, prior experience and credentials don’t mean all that much unless new hires are willing to apply themselves to the new job. An excellent interview question to learn more about a candidate’s initiative is, “What’s the one achievement that you’re proudest of in your career and that helped you garner the most kudos and recognition at work?” People who focus on achievements and accomplishments tend to cut through the clutter and get to the bottom line faster. It’s just how they think, and as a small business owner, you could capitalize on their results orientation.
No, these aren’t necessarily easy interview questions and they may take some self-critical insight and soul searching on the candidate’s part. But your company is certainly worth it.
This investment of time also benefits the candidate who may be thinking, Wow -- these people take this all pretty seriously. It sounds like they know what they want and have high expectations. And that’s the type of company culture that you’ll want to create and sustain for all your employees.
There’s no better time to cement that expectation than during the initial candidate interview.