By: Curtis Gifford, Knowledge Program Manager, Monster Customer Service Team
Does this scenario sound familiar? You attempt to use your existing Monster inventory to renew a job posting, only to have the system prompt you to make an additional purchase.
If so, be assured that Monster isn’t trying to charge you for a product that you have already purchased!
In fact, this error comes up when you try to renew a job that was posted with an inventory type that is no longer available in your account.
Here’s good news -- this error can easily be avoided with the following options.
Why It Happens
Let’s presume you’ve purchased two job postings from Monster. One is a 14-day posting, the other is a 30-day job posting.
After using the 30-day posting, you decide to post the position again. You go into your Monster account and attempt to renew the job.
When you renew the posting, the system assumes that the job should have the same attributes as the first posting. Because the 30-day posting is no longer in your inventory, the system prompts you to purchase a new posting.
The Solution
There are two ways to work around this issue, the latter being more efficient.
Your first option is to create a new job posting by cutting and pasting the information over from the old ad, a time-consuming and frustrating process.
Instead, Monster recommends that you take full advantage of your account’s features by adding the position to your “Hiring Library.”
You can do this in three easy steps:
- Expand the “Your Account” tab
- Select the “Hiring Library” option
- Click the green “Create Job” button and add your job’s details
This quick and easy process will store your job in the Hiring Library for as long as you have your Monster account, allowing you to re-use this job description with future postings. The system will prompt you to select from your existing inventory, thus avoiding a prompt to purchase additional inventory.
While using the Hiring Library alleviates this issue, we recommend using it at the outset as a best practice. Storing your job postings in the Hiring Library will only save you time in the long run.